Service Technician

The Service Technician is responsible for delivering high-quality residential and light commercial service, maintenance, diagnostics, and repair work while providing an exceptional customer experience in adherence with code compliance. Technicians operate as part of a unified service team with shared standards for professionalism, communication, safety, accountability, and customer care. Each individual is part of one overall team, the overall team represents several disciplines and unique scopes of work in which the individual contributes as applicable.

• HVAC Service Technicians.
• Plumbing Service Technicians.
• Hydronics Service Technicians.

While each role focuses on its licensed trade and approved equipment, all positions share the same expectations for customer service, teamwork, productivity, documentation, processes, procedures and company culture.

These positions are full-time, Monday through Friday, and participate in an on-call rotation. M.Air business hours are 7:00 am through 5:00 pm each day.

• Deliver professional, courteous, and respectful service to customers and M.Air associates.
• Communicate clearly, using easy to understand terms regarding findings, repair options, timelines, and recommendations.
• Maintain a clean and organized work area inside customer homes and businesses.
• Build customer trust through honesty, technical competence, and professionalism.
• Represent the company brand positively at all times.

• Wearing only M.Air company-approved apparel & uniform
• Following M.Air safety policies and procedures.
• Abiding by all M.Air standards of performance and code of ethics.
• Explain/ Support of M.Air Club membership and maintenance agreements, promotions, and request a 5 star M.Air Google Review from every client; maintains a 25% club membership conversion rate for repair clients.
• Maintaining an M.Air company vehicle, ensuring cleanliness and organization, both inside and out, regularly.

• Diagnose, repair, maintain, and service systems according to company standards and manufacturer specifications.
• Perform preventative maintenance inspections and identify deficiencies or safety concerns.
• Technical skills:
  Install, repair, and maintain systems. This includes reading blueprints and diagrams, using plumbing tools, computer/ tablet, diagnostic tools, and technical resources.
• Problem-solving skills:
  Troubleshoot and diagnose complex problems. This requires thinking critically to identify the source of a problem, not just symptoms.
• Accurately document findings, repairs performed, parts used, and recommendations.
• Complete work orders, invoices, and required digital documentation in a timely manner.
• Maintain productivity and billable efficiency standards established by management.
• Studies building plans, drawings and blueprints to inspect structures and assess material and equipment needs, establish sequence of pipe installations, and plan installation around obstructions. Fully assess work details and procedures including specifications and layout requirements.
• Maintains accurate digital documentation, notes, photos, progress of all Work Orders & Service calls and time management with ongoing communications with offices & CSRs.
• Submits all complete digital paperwork in an accurate and timely manner at the end of each service call & Work Order performed.
• Digital documenting part listing, corresponding Work Order numbers and with the parts and materials used on each service work…