Dental Receptionist

Overview

JOB TITLE: Dental Receptionist

DEPARTMENT: Reception

REPORTS TO: Reception Supervisor

POSITION OVERVIEW
:

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

• Greet patients.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
• Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA’s Policy & Procedure.
• Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
• Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
• Attends the following meetings/trainings:
  • Mandatory Quarterly Staff Meeting/Trainings
    - Quarterly (Jan., Apr., Jul. & Oct.)
  • Corporate Risk Management Meeting
    - Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
  • Clinical & Operations (C&O) Meeting
    - As needed (advanced notice will be provided when feasible)
  • Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)
  • Other pertinent meetings
    - As scheduled
• Remains informed of:
  • Current legal and regulatory changes related to scope of practice.
  • Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
  • All applicable Policies & Procedures
• Answer and manage incoming calls.
• Respond and comply to requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to office protocol.
• Check daily appointment schedule.
• Arrange patient charts for next day appointments.
• Fill in cancellations and no-shows.
• Organize referrals to other medical specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Prepare and mail billing statements.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Monitor and maintain inventory of dental office supplies.
• Update patient education materials.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.
• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• General Education degree or High School Diploma.
• Current CPR Certification- required to be kept up to date.
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., Next Gen (E.H.R. & PMS), Microsoft Word and Excel).
• Knowledge of dental terminology, procedures and diagnosis.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings,…