Housekeeping Operations Supervisor; BELL Gardens, CA.

Housekeeping Operations Supervisor (Bell Gardens, CA)

Parkwest Bicycle Casino is seeking a Housekeeping Operations Supervisor (Swing/Graveyard). This entry‑level management position focuses on supporting day‑to‑day housekeeping activities, creating a welcoming environment for guests and staff. If you are hands‑on, detail‑driven, and love leading by example, we want to meet you.

• Oversee Housekeeping Operations in all shifts.
• Supervise and coordinate the work of housekeeping staff in public and gaming areas as well as offices.
• Assign daily tasks and schedules based on operational needs.
• Inspects areas for cleanliness, maintenance issues and compliance with standards.
• Ensure proper use of cleaning supplies, chemicals and equipment.
• Train new staff in cleaning techniques, safety procedures and company policies.
• Monitor staff and provide feedback, coaching or corrective action when necessary.
• Forster team work and maintain staff morale.
• Respond to guest requests, complaints or concerns promptly and professionally.
• Maintain housekeeping records (attendance, inspections, maintenance logs, inventory).
• Support budgeting and cost control effort.
• Ensure knowledge and understanding of OSHA regulations are up to date; conduct Safety Training to all team members.
• Support training initiatives for all current and new employees.
• Uses checklists to successfully complete the task.
• May be asked to participate in the investigation of employee accidents when needed or will escalate issue to HR.
• Communicate performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.
• Observe service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
• Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Communicates areas in need of attention to staff and follows up to ensure understanding.
• Handle employee progressive disciplinary procedures as required.
• Participate in the employee performance appraisal process, giving feedback as needed.
• Perform other job‑related duties as assigned.
• Proficient in housekeeping systems/software (e.g., Opera, HotSOS) and Microsoft Office.
• Able to write incident reports effectively.
• Must be able to pass mandatory screening including a background check and drug test.
• Must be at least 21 years of age.
• Able to effectively interact well with customers and co‑workers.
• Able to resolve problems/conflicts in a diplomatic and tactful manner.
• Available for full‑time work which may include weekends and evening scheduling; and ready for all programs and activities. Able to work varied shifts and flexible schedules.
• Able to communicate clearly with team members.
• Requires strong organizational skills and the ability to multi‑task effectively.
• Able to work independently.
• Able to work within a team environment.
• Bi‑lingual a plus.

• 3–5 years of housekeeping experience with at least 2 years in a supervisory or managerial role.

• Qualified individuals must be able to regularly stand and walk the premises.
• Frequently required to reach with hands and arms; climb, or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Must be able to regularly lift, push, pull, move and/or carry up to 25 lbs and frequently up to 50 lbs with assistance or with appropriate equipment.

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, and other protected categories.

Salary: USD $24.00/Hr – USD $27.00/Hr.