Customer Service Specialist

# Customer Service Specialist ILOS ANGELES - Bell, CA 90040## Overview Salary Range $20.00 - $20.00 Hourly## Overview We’re looking for a dependable, customer-focused Customer Service Service Specialist who enjoys helping people and knows their way around the lighting industry. If you take pride in delivering great service—whether you’re assisting a homeowner with a return or helping a contractor dial in the perfect quote—you’ll feel right at home here.

This role blends customer service, account support, and technical product knowledge, making every day a little different. You’ll be a key point of contact for our customers, building relationships, solving problems, and helping uphold our reputation for responsiveness, reliability, and genuine care.

If you enjoy being the go-to person, love seeing projects come together, and believe great service makes a real difference, we’d love to meet you.
** Responsibilities:
*** Process and Manage orders in Net Suite. Provide product quotes and solutions based on customer needs.
* Answer customer calls, troubleshoot common issues, or route technical questions to our in-house technician.
* Respond to customer emails and live chat inquiries with professionalism and accuracy.
* Interacts with production and shipping to communicate order needs, establish shipping schedules, and help ensure smooth deliveries to customers.
* Support Sales and Marketing needs by providing samples, demos, brochures & catalogs on request.
* Manage designated tickets for various customer inquiries and issues (Front app), either handling the issues directly or designating the appropriate team members.
* Assist business buyers with account setup and relationship management.
* Manage warranty registrations and returns for both residential and commercial customers. Issue RMAs and share return tracking details.
* Follow up on unresolved issues and ensure a positive resolution.## Qualifications
** Required

Skills & Experience:

*** Ability to resolve customer issues and take initiative to follow through until the customer is happy
* Excellent proficiency with customer service-related office applications (e.g., Front, Net Suite, Microsoft Office Suite).
* Ability to interpret a variety of instructions furnished in written and oral format.
* Understanding of warranty, RMA, and return processes.
* Strong written and verbal communication skills. Attention to detail and high level of accuracy.
*
* Preferred Qualifications:

*** Experience working in the lighting industry or with a lighting product line ( LED fixtures, retrofits, recessed lighting).
* Familiarity with lighting terms, specs, and basic installation concepts.
* Bilingual (Spanish is a plus)