Clinic Manager

Join to apply for the Clinic Manager role at Northeast Community Clinic

• Monday through Friday from 8:00AM - 5:00PM (accessibility after hours for clinical emergencies).

• Achieve financially successful and net revenue positive overseen clinic(s).
• Meet or outperform overseen clinic(s)’ business, productivity and financial goals.
• Meet or outperform overseen clinic(s)’ revenue and expenditure budget targets.
• Meet or outperform target provider productivity goals.
• Responsible for all aspects of clinic(s) operations logistics and infrastructure.
• Responsible for the immediate and successful remedying of any productivity or financial shortfalls.
• Successfully implement and expand all relevant designated scope of patient care services which may include but is not limited to Medical, Mental Health, Ob/Gyn, Endocrinology, Dental, Optometry, and Nutrition.
• Ensure patients have optimized access to quality care and services with target low telephonic wait times, short next available appointments, low waiting room times and low patient processing times.
• Responsible for the implementation and maintaining active status of all payor programs.
• Responsible for licensing and certification of overseen clinic site(s) and programs.
• Must be physically present on site or have administration approved designated management during business hours.
• Must be accessible after hours via telephone and available to be present on site to directly manage urgent or emergency situations (including power failures, vaccine transfers, etc.).
• Ensure that all operations strategic goals, objectives, and needs are met.
• Management of all clinic site staff including training, development, recruitment, credentialing, privileging, staff alignment, job duty adherence, performance assessment and disciplinary management.
• Resolve and prevent any issues which restrict, obstruct, or negatively impact clinic operations, its goals or its objectives.
• Meet or outperform quality management goals including:
  Quality Improvement goals, Quality Assurance preventative and corrective actions, Utilization Management goals, and Credentialing & Privileging compliance.
• Review and approve all operations related business, financial, productivity, efficiency, quality, and utilization reports.
• Responsible for facility management of overseen clinic(s).
• Responsible for maintaining and enforcing clinic audit and regulatory compliance for governmental agencies, health plans and payor programs and for achieving high audit scores.
• Must be aware of new and upcoming changes affecting clinic operations.
• Initiate, develop, participate, and expand in productive collaborative strategic partnerships.
• Must have detailed working knowledge of all relevant policies & procedures and the NECC Employee Handbook.
• Perform other duties as assigned by the Operations Director.

• Minimum of two (2) years of supervisory experience overseeing clinic operations.
• Experience managing payor programs such as Medi-Cal, Medicare, MHLA, CHDP, CPSP, and Family PACT.
• Experience in clinic business management, financial management, operations, and facility management.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills.
• Excellent customer service skills.
• Ability to work independently and as a team player.
• English language proficiency.
• Reliable transportation.
• Ability to travel between facilities; 10% travel outside local area.

• Medical Assistant Diploma or higher.
• Minimum of two years of experience in clinic operations or healthcare experience.
• Valid State Identification.

• OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.
• The work is majority of the time sedentary in nature.
• Employee is regularly required to communicate, use repetitive motions, move, remain stationary, push, pull, and lift up to 20 pounds and occasionally up to 40 pounds.
• Must possess mobility to work in a standard office/clinic setting and use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.