Intake Specialist SC​/Bell Shelter

Intake Specialist- 11-037- SC/Bell Shelter

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The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Intake Specialist is responsible for providing intake services to participants entering Bell Shelter non-treatment program. The Intake Specialist will collaborate closely with The Lead Intake Coordinator to ensure all bed vacancies are filled, participant data is accurate, and all intake items are submitted within given deadlines. The Intake Specialist will promote the self-sufficiency of the participants during their stay, while providing the required documentation per our requirements.

• Collaborate closely with the Lead Intake Coordinator to ensure all bed vacancies are filled.
• Ensure all intake calls and/or emails are answered professionally and within a timely manner.
• Responsible for submitting all intake items within given deadlines.
• Ensure that the intake department is properly staffed during designated intake operating hours.
• Monitor daily chores and bed checks for shelter non-treatment programs and submit daily chore report to Lead Intake Coordinator, Case Managers and Program Managers.
• Assist Lead Intake Coordinator in completing daily data entry, including daily bed services and program enrollments.
• Complete required intake testing and property searching, such as UA testing and Covid testing.
• Assist Lead Intake Coordinator with ensuring that all required program reports and documents are submitted in a timely manner, including daily occupancy reports, daily census report, occupancy statistics, monthly tracking sheets for applicable contracts, daily house roster, daily bed services.
• Conduct daily phone screenings for program eligibility, schedule, and complete daily intakes for potential participants for all programs.
• Ensure that all incoming participants are run through registered sex offender registries prior to entry into program.
• Actively collaborate, develop, and foster linkages with social service agencies to ensure all bed vacancies are filled accordingly.
• Assist Lead Intake Coordinator to maintain all intake documentation necessary, regularly and accurately, for each participant across all Programs.
• Assist Lead Intake Coordinator with reporting all vacancies daily to each funder and/or department as deemed necessary.
• Ensure that all entering program participants are enrolled into HMIS system within 24hrs of entering program.
• Assist in assigning and transferring files to case managers within one business day of participant’s enrollment.
• Ensure and assist in creating badges for all participants and staff within one business day of participant’s enrollment or request of replacement card.
• Assist Lead Intake Coordinator in creating participant sign in sheets upon entry and ongoing/monthly basis.
• Attend intake department meetings with Lead Intake Coordinator, Program Managers and Quality Assurance Coordinator to ensure that all intake forms are current and in compliance with program requirements for all Programs.
• Ensure all program enrollment requirements met before enrolling participant.
• Collaborate with Problem Solver Coordinator and Lead Intake Coordinator to apply diversion methods to reduce inflow to shelter for individuals who have access to other housing resources.
• Assist in conducting daily orientation of all new intakes on house rules and shelter services.
• Responsible for the accuracy and data integrity of participant data entered on and/or uploaded onto database and in the paper file.
• Work with Lead Intake Coordinator, Case Managers, and Quality Assurance Coordinator to ensure database accurately reflects current bed occupancy.
• Assist with audit preparation and assigned file auditing to maintain all elements of participant data both digital and paper format with emphasis on accuracy,…