IT ANALYST

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Information Technology Full Time Professional Bella Vista Country Club, Bella Vista, AR, US

Salary Range: $65,000.00 To $70,000.00 Annually

IT Analyst

Employment Status
:
Full-Time

FLSA Status
:
Exempt

Department:IT Services

Department #:

Reports to:IT Manager

Safety Rating: High
Prepared Date:
October 2026

The IT Analyst provides hands-on technical support for computer software, network, hardware, cybersecurity, and hybrid cloud-based systems. This role focuses on troubleshooting, maintenance, second-level support, and practical implementation assistance for end users and departments throughout the organization. The incumbent must have solid experience with Microsoft 365, Azure (Entra ), Microsoft Teams (including telephony), Citrix, endpoint and collaboration security tools (Bitdefender, Check Point Harmony Email & Collaboration), Dell EMC storage solutions, Windows operating systems, and networking fundamentals in a multi-platform environment.

Independent judgment is exercised on routine matters. The position works under the direct supervision of the IT Manager and collaborates with other IT staff.

The essential functions include, but are not limited to, the following:

• Provide first- and second-level technical support to end users across departments, troubleshooting hardware, software, network connectivity, application, and cloud service issues in a hybrid environment.
• Administer and support Microsoft 365 workloads (Exchange Online, SharePoint Online, One Drive, Teams, including Teams-based telephony) and Azure/Entra , access, and device management.
• Maintain, upgrade, patch, and repair workstations, servers, and related hardware; provide support for virtual environments and Dell EMC storage solutions.
• Implement, monitor, and support cybersecurity controls, including endpoint protection (Bitdefender), email and collaboration security (Check Point Harmony Email & Collaboration), multi-factor authentication, conditional access, and overall system security best practices.
• Assist with the evaluation, testing, installation, configuration, and integration of software and hardware to ensure smooth transitions and operational efficiency.
• Monitor system and network performance, collect relevant data, and help identify, diagnose, and correct technical problems and deficiencies.
• Plan, develop, implement, and maintain backup, recovery, and business continuity procedures.
• Support the development and adherence to IT processes that ensure high availability and accessibility of systems and applications for various departments.
• Assist with user training, documentation of procedures, and excellent customer service to promote effective and secure use of technology.
• Conduct research on practical technologies and tools to improve support efficiency and propose appropriate solutions.
• Perform other related duties as assigned.

• Bachelor’s degree in computer science, Information Technology, or a closely related field preferred; an equivalent combination of education and relevant experience is acceptable.
• Minimum of three (3) years of hands-on experience in IT support, systems administration, network support, or a similar role in a multi-platform information systems environment (hybrid cloud preferred).
• Practical knowledge and experience with the following (or closely equivalent technologies):
• Microsoft 365 and Azure (Entra )
• Microsoft Teams, including telephony
• Citrix or similar virtualization/remote desktop solutions
• Endpoint security (Bitdefender or equivalent) and collaboration/email security tools (e.g., Check Point Harmony)
• Dell EMC or comparable enterprise storage solutions
• Windows client and server operating systems
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, basic LAN/WAN concepts)
• Strong troubleshooting, analytical, organizational, and problem-solving skills with the ability to interpret technical data beyond simple reporting.
• Excellent interpersonal, verbal, and written communication skills; demonstrated ability to deliver outstanding customer service and clearly explain technical issues to non-technical users.
• Ability to work effectively both independently and as part of a team, prioritize and follow through on assignments, and maintain a professional, collaborative environment.
• Experience supporting…