HR Program Manager Strategy & Governance

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon

B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine;
McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

HR Program Manager Benefits Strategy & Governance

Job Summary

The HR Program Manager Benefits Strategy & Governance (BSG) serves as a strategic partner to the Director of Benefits, supporting the design, governance, implementation, and performance of enterprise benefits programs.

This role operates within a centralized Benefits Strategy & Governance function responsible for plan design, vendor management, policy ownership, compliance oversight, and strategic initiatives, while MyHR Service Center teams administer benefits operations through a tiered service delivery model. This role is essential to maintaining alignment between Benefits strategy, regulatory requirements, and operational execution within a complex, multi-system environment.

The Program Manager plays a critical role in:

• Translating strategy into executable frameworks
• Driving program performance and continuous improvement
• Providing analytical insights to inform decision-making
• Ensuring operational alignment with MyHR

This position is intentionally strategic and analytical in nature, with limited involvement in day-to-day transactions.

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• Partner with Benefits leadership to support plan design, program strategy, and long-term roadmap development
• Develop and maintain policies, and administrative standards for all benefits programs
• Lead vendor governance framework, including performance reviews, service delivery expectations, and issue resolution
• Partner with Finance and consultants on cost management, renewals, and financial performance of benefits programs
• Support oversight of:

• Compliance requirements
• Program integrity and consistency
• RFPs, vendor selections, and contract negotiations

• Ensure clear separation between policy ownership (BSG) and administration (MyHR)

• Serve as the primary liaison between BSG and MyHR Service Center teams
• Translate strategy and policy into clear, executable operational processes
• Define and maintain:

• Process ownership
• Service expectations and SLAs
• Escalation pathways for complex Tier 2 cases

• Establish audit frameworks and monitor adherence to…