Demand - Senior Field Service Technician

Senior Field Service Technician – Demand

Reports to:

Regional Service Manager – South

Location:

Houston, TX or Baton Rouge, LA

Work model:
Remote

• Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Distributed Control System.
• Perform periodic, routine, preventive maintenance and shutdown support.
• Troubleshoot distributed control system hardware, software issues and manage technical support requests on the customer's behalf.
• Maintain customer database by logging each call and support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value‑add service to the existing contract.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness; maintain a follow‑up system with customers.
• Support projects for hardware and software upgrades, system modifications and additions, both online and offline.

• Associate level desired; minimum of 5 years of experience in Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control.
• Good working knowledge of Microsoft, networking, cyber security, and ABB 800xA/AC800M Distributed Control System is a plus.
• Experience in DCS systems maintenance, configuration, and process control.
• Travel required – 80%.
• Fluent in English and a valid driver's license.
• Legal work authorization for the US.

Benefits:
Additional relocation assistance provided.

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition.

Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start‑up and throughout the entire plant lifecycle.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit: https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected veterans and individuals with disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an e‑mail to  Resumes and applications will not be accepted in this manner.