IT Tech Support Analyst - Evenings​/Split Shift

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon

B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet(r) nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine;
McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth);
The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

The Information Technology Technical Support Analyst I ensures that the operational interests of their respective functional areas are represented in the day-to-day operations of the Information Technology Department. This role supports hardware and software deployed within the Harris Health system via the IT Customer Service Center.

In addition this position supports IT Operations - multi factor authentication, data center, network system monitoring, network printer support, server maintenance - VM Ware, Citrix and VPN and Active Directory; schedule 6 - 6 AM

Two (2) year degree/certificate from a recognized computer maintenance technical school or equivalent work experience.

One of the following is preferred:

• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified IT Professional (MCITP)
• HDI Desktop Support Technician (HDI-DST)
• HDI Support Center Analyst (HDI-SCA)

Work Experience:

• 4 years within I.T.
• Three (3) years experience IT Service Call Center required
• One (1) year experience with Desktop OS and network infrastructure remote support

Communication

Skills:

• Above Average Verbal (Heavy Public Contact)
• Exceptional Verbal (e.g., Public Speaking)
• Writing /Composing (Correspondence/ Reports)

Other

Skills:

• Analytical, CRT/LCD, Design, Mathematics, Research, PC, MS Word, MS Excel, MS Access

Work Schedule:

Weekends, Holidays, Flexible, On-Call, Eligible for Telecommute