Community Leader

Job Overview

The Community Leader is responsible for providing good customer service to tenants, as well as ensuring administrative, maintenance, cleaning and general up-keep of the building.

• Advertising and showing units to prospective tenants, answering rental inquiries, processing application forms, assisting with checking credit references, emailing requested documents/applications to Head Office for approval, and closing deals while tracking and recording all rental calls, emails, and walk-ins.
• Ensure high tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing customer service, and coordinating maintenance and light repairs. Treat all tenants with respect during disputes and maintain communication throughout the resolution process.
• Be available during working hours and respond quickly to tenant emergencies. Prioritize requests for accommodation and ensure compliance with accessibility policies. Organize and execute tenant relations events to foster a sense of community.
• Manage fire safety records, conduct inspections, and maintain logbooks according to company procedures. Collect and deposit rents, track expenses, and assist in audits. Perform administrative tasks like responding to emails, faxing documents, posting notices and maintaining accurate records of transactions.
• Complete necessary documentation with a high level of attention to detail for leases and inspections, track expenses, and maintain resident files in our property management software.
• Manage cleaning and maintenance responsibilities, including maintaining cleanliness in common areas, addressing maintenance requests, performing minor repairs, and supervising contractors to ensure the property remains free of debris. Oversee seasonal outdoor tasks such as raking grounds, tending to flower beds, shoveling snow, salting walkways, and handling small repairs and upkeep as required.

• Relevant post-secondary education and five (5) years of experience in property management are required.
• Valid driver’s license with satisfactory driving record and automobile insurance.
• Computer skills (Word, Excel, e-mail/web) are required.
• Ability to lift 50 lbs, bend, push and pull as well as go up and down stairs.

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer competitive pay structure, employer paid benefits, an employee savings plan (ESP match), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at

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