Concentrix Customer Support Tech Specialist

Join Concentrix as a Customer Support Tech Specialist, where you will provide on-site technical assistance and customer service. Help address software problems while ensuring top-quality support.

Ideal candidates will have at least one year of experience in customer service.

Your role will involve troubleshooting technical issues, assisting with billing discrepancies, and fostering positive customer interactions. Strong communication skills, along with the ability to learn new technologies quickly, are essential.

Key Responsibilities:

• Offer inbound customer support for technical inquiries

• Troubleshoot and resolve software-related problems

• Correct billing issues and assist customers accordingly

• Deliver exceptional service with a smile

• Adapt quickly to new technology as needed

Requirements:

• Minimum of 1 year prior customer service experience

• Excellent listening and communication abilities

• Flexible schedule, including weekends

• Experience in multi-tasking under pressure

• Accounts receivable knowledge is an asset

Enhance customer satisfaction by resolving technical challenges effectively at Concentrix.
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