Customer Service​/Tech Support Rep -Software; On-Site

Position: Customer Service / Tech Support Rep -Software (On-Site)
# Customer Service / Tech Support Rep
-Software (On-Site)
Location Belleville, Canada Language English Apply Join  a world-class team in Belleville, ON, as a Customer Service / Tech Support Rep! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here.

(Military veterans are encouraged to apply.)
** A NEW CAREER POWERED BY YOU
** Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “
** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth**” awards every year? Then a Customer Service/Tech Support Rep position at Concentrix is the right place for you!

As a Customer Service/Tech Support Rep, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.
** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE
** As a Customer Service/Tech Support Rep, you will:
* Provide inbound customer support.
* Help customers resolve technical issues.
* Assist in correcting billing concerns.
* Help customers with software related issues
* Deliver expert customer experiences...with a smile.
** YOUR QUALIFICATIONS
** Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Tech Support Rep role include:
* Excellent customer service
* Banking and invoicing accounts receivable would be an asset.
* Prior customer service experience required. (at least 1 year)
* Strong listening skills to be able to understand, empathize and resolve cx issue.
* Ability to effectively communicate, verbally.
* Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
** WHAT’S IN IT FOR YOU
** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
* The base salary for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

We accept applications for this position on an ongoing basis.
* Paid training (11 days of classroom training and 10 days of on the job training) and performance-based incentives
* Daily Pay enrollment option to access pay  early,  when you want it
* Company networking opportunities with organized groups in the following topics:
Network of Women,…