Customer Support Representative at Concentrix

Launch your customer service career with Concentrix as a Customer Support Representative in Belleville, Canada. Engage with clients and resolve their tech-related inquiries while enhancing their experiences.

In this on-site role, you will address inbound customer requests, providing timely assistance for technical and billing issues. Join a diverse team within a Fortune 500 company recognized for its supportive culture and commitment to growth. Your proficiency in communication and customer service will play a crucial role in helping clients with their software issues.

Key Responsibilities:

• Handle inbound customer service interactions effectively

• Resolve technical issues and assist with software concerns

• Manage billing inquiries and corrections for customers

• Maintain a friendly and supportive attitude during assistance

• Document customer interactions and solutions provided

Requirements:

• At least 1 year of customer service experience preferred

• Strong verbal communication and listening capabilities

• Flexible availability on weekdays and weekends

• Ability to multi-task effectively under pressure

• Willingness to learn and adapt to new technologies

Serve as a trusted support representative at Concentrix, helping customers thrive in their tech experiences.
#J-18808-Ljbffr