Front Desk Clerk

About CFMWS

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well‑being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts, family support and charity events.

Under the supervision of Front Desk Supervisor, the Front Desk Clerk maintains an inventory of vacancies, reservations and room assignments. They register arriving guests and assign rooms, answer enquiries regarding hotel services and registration, provide information about services available in the community, and respond to guests’ complaints. They compile and check daily record sheets, guest accounts, receipts and vouchers. They operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.

Education, Certifications and Licenses

• High School Diploma

Experience

• Experience in hotel reservations systems
• Experience in cash handling
• Experience in phone systems
• Experience in providing customer service

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Language Requirements

English Essential.

Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.

Paid/unpaid leave, including vacation pay, family related leave and personal days.

A Defined Benefit Pension Plan and Group Savings Plans.

Payment of professional association memberships, online learning opportunities including a Linked In Learning subscription and second language training.

Discounts provided through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting

This is an on-site position with an assigned work location.

July 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Ontario