Customer Experience Associate - Resolutions Desk

Apply your customer service expertise at Robinhood as a Customer Experience Associate on the Resolutions Desk.

This role offers live support to agents, navigating inquiries across chat, email, and phone.

In this entry-level position, you'll assist Robinhood's Customer Experience team by resolving escalated cases and answering agent questions in real-time.

Your role is crucial in educating agents to handle future inquiries independently. Strong communication, critical-thinking skills, and empathy are essential as you engage with agents and customers alike.

Key Responsibilities:

• Serve as a live contact for CX agents via chat, email, and phone

• Resolve straightforward escalations, building experience for complex cases

• Educate agents through a teaching approach for future queries

• Identify situations needing supervisor involvement and escalate as needed

• Log interactions accurately for seamless case history transitions

Requirements:

• Experience in a customer-facing role

• Strong communication skills, both written and verbal

• Ability to follow documented policies on live escalations

• Developing problem-solving and critical-thinking skills

• Strong organizational skills in logging case details

Leverage your customer service skills at Robinhood and help drive excellent agent support in a pioneering finance atmosphere.