Customer Service Representative at YMCA

Join YMCA Simcoe/Muskoka's team as a Membership Sales and Service staff member. This role emphasizes exceptional customer service and achieving membership sales targets at the new Tamarack North Centre.

As a Membership Sales and Service representative, you will support YMCA's mission and ensure satisfaction for all members and program participants. Your commitment to excellent service standards will enhance the experience for facility users. Key skills include strong customer service expertise, effective communication, and transaction management for an efficiently run service area.

Key Responsibilities:

• Achieve sales targets set by the Supervisor

• Deliver outstanding customer service per YMCA standards

• Maintain a clean and organized service area

• Respond effectively to member inquiries

• Engage with patrons to foster a sense of belonging

Requirements:

• Proven customer service experience

• Excellent oral communication skills

• Flexible hours availability, evenings and weekends

• Current CPR and First Aid certification

• Complete mandatory training before starting

Support YMCA’s mission while enhancing community well-being through meaningful member interactions.