Revenue​/Customer Service Representative

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co‑ed boarding independent private school.

The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Finance Department as a Revenue/Customer Service Representative.

Position Type:
Permanent Full Time Number of Positions:
One (1)
Department:
Finance Department File Number: SV26-115

Location:

City Hall (169 Front Street, Belleville, ON)

Hours:

35 hours per week;
Monday to Friday, 8:30am-4:30pmEmployee Group:
Union - CUPESalary:
Jurisdiction A Grade 6 $ 30.22 - $34.73 per hour Closing Date:
Friday, October 23, 2026 at 4:30 PM

Reporting to the Coordinator of Revenue & Customer Service, the Revenue/Customer Service Representative is responsible for processing and reconciliation, customer payments and providing customer service.

• Provide timely, accurate information to the Coordinator, and respond appropriately to their direction and decisions.
• Provide customer service, including but not limited to addressing a wide range of public inquiries/complaints and or requests regarding multiple departments and offering solutions, at the customer service counter, by telephone and email, and assisting with the completion of various applications and forms.
• Process and reconcile all City revenues received including taxes, parking, and account receivable, over the counter payments and by electronic transfers.
• Perform day and month-end balancing in accordance with the City’s procedures and controls.
• Maintain the sale spreadsheets for various revenue streams (e.g. transit passes and ticket sales, burn permits, yard sales, dog tags, bag tags and bulky goods sales.)
• Provide verification of the City’s Senior Rebate/ODSP program applications for processing, recording and reconciliation.
• Process petty cash vouchers for City departments and their reconciliation.
• Assist with the setup and maintenance of land severance files, cheque vouchers and prepare duplicate tax receipts and letters as required.
• Provide support for the Property Tax Co‑coordinator as needed.
• Prepare tax certifications for management’s approval.
• Assist with the development of standard operating procedures and implementation of new technology.
• Communicate professionally, and effectively with all staff, vendors and agencies, promoting a high standard of customer service, with a focus on accessibility inclusive of the needs of a diverse community.
• Perform all other duties as assigned

• Two (2) years Accounting college diploma
• Satisfactory Criminal Record Check (“CRC”) prior to commencing work at the City of Belleville.