Customer Service Manager

Lead Walmart Canada front end operations while strengthening customer service, associate support, and register controls at the Trenton, Ontario store.

As Customer Service Manager, you guide front end coverage and customer experience while supporting operational standards. You train associates on systems, company procedures, scanning accuracy, productivity standards, programs, and safety requirements. You also oversee transactions, cash controls, and loss prevention processes.

• Monitor front end operations and coordinate associate coverage
• Handle customer and associate concerns professionally
• Train associates on systems, procedures, and safety requirements
• Oversee purchases, returns, exchanges, and required approvals
• Prepare registers and complete cash accuracy audits

• Be at least 16 years old
• Follow safe work practices and emergency procedures
• Work evenings, weekends, and holidays as needed
• Stand, bend, and lift inventory or supplies
• Occasionally lift items weighing up to 50 pounds

Bring customer service leadership, transaction oversight, associate training, and cash management skills to Walmart Canada’s Trenton front end.