BMO Personal Banking Representative

Serve BMO customers at 285 Coldwater Road West through personal banking advice, transactions, and needs-based conversations across available channels.

As a Customer Service Representative in Retail Banking Sales & Service, you will support everyday banking and credit card needs. You will identify customer requirements, provide guidance on financial solutions, and collaborate with BMO partners. The work includes referrals, digital banking support, operational activities, and careful transaction execution.

• Welcome customers and complete banking transactions accurately
• Identify needs and refer customers to BMO colleagues
• Discuss personal banking plans and credit card needs
• Explain digital and self-serve banking options
• Escalate complex or unresolved situations when required

• No prior experience required; related post-secondary study desirable
• Strong interpersonal, listening, and problem-solving skills
• Basic verbal and written communication skills
• Confidence using tablets, smartphones, online tools, and applications
• Readiness to collaborate across branch teams and channels

Bring customer focus, personal banking knowledge, and accurate service execution to BMO's branch experience and business results.