On-Site Bilingual Technical Support Rep

Start your journey with Concentrix as an On-Site Bilingual Technical Support Rep where you’ll engage with customers in both English and French. Provide necessary support and resolve inquiries while ensuring a positive customer experience.

In this customer service-focused role, you'll assist users with technical issues related to hardware, software, and networking. Your previous experience in technical support will be pivotal as you troubleshoot and streamline solutions for clients. Expect to showcase your communication skills and professionalism in every interaction.

Key Responsibilities:

• Assist customers with their technical support needs

• Communicate clearly in both English and French

• Resolve routine inquiries on products and services

• Build rapport through effective listening and empathy

• Offer cross-sales opportunities when appropriate

Requirements:

• Technical support experience of 1 year+ preferred

• Customer service experience of at least 1 year

• High school diploma or equivalent

• Demonstrated multitasking ability

• Willingness to rotate shifts when necessary

Join Concentrix to apply your skills and enhance customer interactions and support experiences!
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