Technical Support Rep Security Systems

Position: Technical Support Rep for Security Systems
Elevate your career with Concentrix as a Technical Support Representative for Security Systems, providing bilingual assistance. This on-site role requires expertise in electronic security technology and effective communication.

In this position, your technical know-how will help customers navigate IP security solutions and incident management. You’ll engage with clients fluently in both English and French, ensuring clarity in problem-solving. Responsibilities focus on troubleshooting, ticket management, and maintaining high service standards.

Key Responsibilities:

• Provide troubleshooting for NVR/DVR systems and access control

• Manage customer incidents and ticket resolutions

• Engage with clients in French and English seamlessly

• Execute basic remote diagnostics and configuration updates

• Document all interactions for optimal service delivery

Requirements:

• Fluent in French and English (both written and spoken)

• Experience in technical support or help desk roles (1–3 years)

• Proficient in TCP/IP and Ethernet technology

• Working knowledge of Windows 10 & 11

• Familiar with security or networking systems

Empower your technical skills while serving Concentrix’s diverse clientele.
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