Parts Manager

The Parts Manager will act on their own initiative to maximize the Parts Department’s efficiency, profitability, employee engagement and impact on customer experience, while collaborating with the other teams within the business.

Responsibilities:

Ensuring daily, weekly, monthly, and quarterly parts are ordered while maximizing order efficiency.

Keeping the parts department and showroom clean, organized, well-stocked, and safe at all times.

Monitor and execute to hit internal KPI’s:

~ Inventory Turns

~ Order Accuracy

~ Inventory Accuracy (Monthly cycle counting)

Monitor and manage Parts Surplus and Obsolescence

Maximize and accurately use monthly part returns to ensure healthy parts inventory.

Maximize the use of special terms and stock orders to achieve EOI’s stock-order goals.

Ensure that credits and parts warranty claims are processed promptly and accurately

Working directly with the Service Manager to ensure prompt, accurate delivery of parts to the shop.

Productivity

Monitor and execute to hit internal KPI’s:

~ Year over Year Growth

~ Parts breadth

~ Commitment volumes (meet target goals).

Ensure that parts are accurately priced and are on invoices and work orders.

Employee Engagement

Responsible for the day-to-day operations of the parts department, which includes staff scheduling and accountability.

Ensure all team members' training requirements are complete within required time frames (maintaining and ensuring employees attend training programs).

Work in conjunction with Human Resource/Branch Manager on recruiting, interviewing, and hiring team members.

Onboard new members of the parts team.

Customer Experience Enhancement

Responsible for customer experience with the parts department interactions.

Ensure that parts are accurately charged to the customer

Qualifications:

Experience managing a parts department or other relevant departments

Specialized knowledge and experience in agriculture equipment and data management is considered an asset

High School Diploma or equivalency

Post-secondary education in inventory management, marketing, business preferred

Strong organizational skills with the ability to manage multiple tasks and priorities effectively

Excellent communication and interpersonal skills to liaise with various departments and customers

Demonstrated experience in managing finance procedures and strategy

Detail-oriented with a focus on accuracy and efficiency in all tasks

Desired Attributes:

Proactive problem-solver with the ability to anticipate needs and take initiative

Customer-focused mindset with a commitment to enhancing the customer experience

Ability to work collaboratively within a team while also managing individual responsibilities independently

A coachable leader, adept at giving and receiving constructive feedback

Can work comfortably in a fast-paced environment that can require flexible hours