Manager, VWAP Des

The East Region Victim/Witness Assistance Program (VWAP) is seeking a collaborative and people-focused leader who is passionate about supporting teams that make a meaningful difference in the lives of victims and witnesses. As the VWAP Manager, you will lead a dedicated group of professionals across multiple communities, fostering an environment of inclusion, accountability, and continuous learning. This is an opportunity to mentor and develop staff, champion service excellence, and create a workplace culture where employees feel supported, engaged, and empowered to deliver compassionate, client-centered services during some of the most challenging moments in a person's life.

In this dynamic leadership role, you will build and maintain strong partnerships with justice sector and community stakeholders across a diverse service area, ensuring effective collaboration in support of victims and witnesses. Success will require sound judgement, the ability to navigate complex and sensitive situations, and the leadership presence to balance operational priorities with strategic objectives. If you are a relationship-builder who can foster trust while maintaining professional boundaries, adapt to the unique needs of different communities, and lead through change with confidence and integrity, we encourage you to bring your skills and experience to the East Region VWAP team.

As this position serves bilingual communities across the region, candidates must possess superior oral and written French language skills and be able to communicate effectively in both official languages.

The successful candidate may select their primary work location from one of three office locations; however, regular travel to and presence at all three sites is required to effectively support staff, stakeholders, and service delivery across the region. Office locations are located in Brockville (41 Court House Square), Cornwall (216-218 Pitt Street), and L'Orignal (59 Court Street).

At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one. You will:

• Lead and Develop High-Performing Teams by providing coaching, guidance, and performance management to staff while fostering an inclusive, engaged, and accountable workplace culture focused on delivering exceptional service to victims and witnesses.
• Build Strong Community and Justice Sector Partnerships by collaborating with courts, police services, Crown attorneys, Indigenous partners, community organizations, and other stakeholders to support effective and coordinated service delivery across the region.
• Provide Strategic and Operational Leadership by overseeing daily program operations, setting priorities, allocating resources, and ensuring services are responsive to the needs of clients, communities, and stakeholders.
• Navigate Complex and Sensitive Situations by exercising sound judgement and making informed decisions on matters involving vulnerable clients, workplace issues, service challenges, and other time-sensitive situations.
• Champion Service Excellence and Continuous Improvement by monitoring program performance, identifying opportunities to enhance services, implementing best practices, and supporting innovation to improve client outcomes.
• Manage Regional Programs and Resources by overseeing financial, administrative, and operational responsibilities while ensuring compliance with ministry policies, service standards, and organizational objectives.

Your ability to align your team's efforts with broader…