Customer QA Specialist

Salary Range: $65,000.00 To $70,000.00 Annually

Ya YA Foods is a dynamic and high-growth manufacturer of liquid food and unique beverages. With over 30 years’ experience, we have evolved into a versatile manufacturer and co-packer of a variety of low acid and high acid beverage and liquid food items. We are a family-owned Canadian business who prides itself in its proven track record of satisfying the needs of global multi-national customers.

We are a solution provider for our customers, always striving to exceed expectations in innovation, quality, service, and speed to market. For further information about us, please check our website at

• Build a career, not just have a job
• Work in a dynamic and high-growth company with very skilled professionals
• Become part of a teamwork focused culture
• Be a part of an organization that supports your future growth path

Reports to:

Senior Quality Manager

• Assist all departments in understanding and maintaining Food Safety system requirements.
• Update, review, and reassess of the company’s Food Safety (HACCP) plan, ensuring it accurately reflects current production processes, risks, and regulatory requirements.
• Maintain and monitor a detailed deviation log, capturing any food safety or quality issues that arise during production. Identify recurring trends and work with relevant teams to address root causes and implement corrective actions.
• Conduct periodic process audits to ensure compliance with internal and external food safety standards. Provide detailed reports and follow-up on audit results to ensure continuous improvement.
• Investigate and address customer complaints related to aseptic PET product, identifying potential causes (e.g., microbial contamination, packaging integrity issues) and establish corrective actions to address concerns.
• Manage Consumer Complaint database, tracking, reporting, trending, and responses.
• Oversee and validate CIP processes for PET production equipment, ensuring that cleaning procedures meet food safety standards and are effective in preventing contamination. Perform routine reviews and adjustments to optimize the CIP systems
• Ensure calibration of critical food safety and production equipment (e.g., thermometers, pressure gauges, flow meters) is performed on schedule and meets specified standards. Document calibration activities and any corrective actions.
• Support the validation of new or modified production processes, including thermal processing for high-acid and low-acid beverages. Work with engineering and production teams to confirm that all validated processes are capable of consistently meeting food safety requirements
• Hold regular meetings with Food Safety Team and plant departments to ensure they are aware of internal audit findings, status of the Food Safety System, and changes to the Food Safety System.
• Compliance with all rules & policies regarding health safety, occupational safety, environmental safety, food safety, legal regulations, company requirements, etc.
• Compliance with the Company's Integrated Management Systems which includes, but is not limited to Production, Quality, Food Safety & GMP.
• Other duties as assigned.

• Post secondary education in food science or related field is required
• Possess good knowledge of food safety systems
• HACCP and other Food safety program certifications an asset
• Prior experience working with low acid beverage production is an asset
• 3-5 years of related work experience is a strong advantage
• Expertise in thermal processes and ERP systems is a desirable skill
• Excellent verbal and written communication skills, with the ability to interact effectively with cross-functional teams
• Strong ability to…