DISPATCHER​/CSR

At Vision Transportation, we are committed to providing you with top quality transportation services with a personal touch. Our clients’ shipments from bus parts to food product are delivered safely, securely and on time throughout our service area. Plus, we offer cost‑effective solutions that work within your time frames and your budget.

We are currently looking for a DISPATCHER/CSR at our Belleville location.

This is a permanent, full‑time position, Monday to Friday, onsite at our office located at 659 College St. East.

The purpose of this position is to broker freight for Canadian and US customers, handle LTL and FTL shipments, and build and maintain relationships with carriers, and negotiate rates.

• Enter loads into system from customers.
• Find the proper carrier partner to handle the pick‑up and delivery required by customer.
• Negotiate rate with partner carriers.
• Book outbound loads with dispatch utilizing Load Link, and contact carriers.
• Take orders and build trips for carriers.
• Build truck manifests for the dock in order to load/unload freight.
• Problem‑solve to ensure the freight gets from shipper to receiver in a timely manner.
• Troubleshoot with custom brokers if any issues arise with freight clearing into Canada.
• Follow proper hand‑off procedures at end of shift.

• Track and/or trace broker orders in a timely manner and provide customers and internal departments with current ETAs, ensuring the tracking of waiting times, accessorials that are requested on the spot and followed up with and revised load confirmations are being received and system updated.
• Set up load confirmations and ensure all information is received with accurate appointment, rates, and PO#’s; update revised load confirmations as they are received.
• Book appointments for inbound/outbound deliveries as required, update the system/spreadsheet and communicate the appointment information to required internal people.

To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition to the following:

• High School Diploma or Equivalent
• Post‑Secondary training in logistics, preferably in the transportation industry.

• 2-3 years experience in the transportation industry.

• Detail oriented and enjoys following process
• Superior Customer Service
• Strong sense of urgency

• Microsoft Office Suite
• Google Suite for Business
• Virtual Dispatch
• Loadlink
• Truck Mate (TMW)

• Competitive wages
• Opportunities for growth and advancement

Hours: Monday
- Thursday, 8:30am - 5:30pm, Friday,10:00am - 7:00pm for the first 3 months

After 3 months: Monday
- Thursday, 9:00am - 6:00pm, Friday, 10:00am - 7:00pm