Customer Experience Representative

Customer Experience Representative – Permobil

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Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game‑changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that enrich the lives of adults and children living with disabilities. We are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market‑leading solutions driven by insight‑based clinical data.

The Customer Experience Representative is part of a team that provides support to customers, sales reps, and end users all over the world. For specific duties, see below.

• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Typically requires a minimum of 3–5 years of related experience. Typically requires general education, vocational training and/or on‑the‑job training.
• Works on assignments that are semi‑routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Processes quotes, orders, and returns when applicable within the region.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Handles customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
• Is able to multi‑task, prioritise, and manage time effectively.
• Supports Customer Experience teams as needed.
• Follows directions, procedures, and instructions for all work assignments.
• Works as a team and maintains professionalism at all levels in the organization.
• Maintains regular and predictable attendance; reports to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

• You’ll make a difference every day.
• You’ll make your mark as part of our future.
• You’ll feel welcome from day one.
• You can have a lifestyle you love.

You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark.

You are a pioneer, a revolutionary, a game‑changer and you are who we’re looking for.

• Minimum of at least 2–4 years’ experience in customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call centre experience a plus.
• Fluent in Spanish a plus.
• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform accurate work.
• Ability to maintain confidentiality of information and records.
• Ability to work independently, self‑starter, with minimal supervision.
• Ability to prioritise and reprioritise tasks on an ongoing basis.
• Basic computer and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to multi‑task and work in a fast‑paced environment and manage time effectively.
• Interaction with a multitude of internal areas including Sales, Transportation, Production Planning.
• Ability to accommodate flexible or varied work schedules.

Please apply via our career page. We will conduct selection continuously, so send us your application today! For…