Medical Front Office Assistant- O'Fallon

Overview

Medical Front Office Assistant - O'Fallon (Administrative)

Full Time Medical Front Office Assistant.

Location:

St. Elizabeth's O'Fallon Outpatient Clinic.

The ideal candidate is an energetic self-starter who enjoys working in a fast-paced hospital environment with a team of medical professionals. Office and scheduling experience are key qualities.

The therapy office assistant is responsible for keeping the flow of departmental paperwork well organized, expediting departmental communication, and supporting department policies and procedures to ensure smooth, continuous departmental operations.

• Education and experience:
  
  At least four years of high school with some business courses.
• On-the-job training with some experience in medical and/or secretarial fields.
• Familiar with computerized word processing, spreadsheets and database software.

• Ability to interpret, adapt and apply guidelines and procedures.
• Work under stressful conditions; analyze reports for accuracy.
• Interpersonal skills to maintain effective and courteous relationships with patients, family members, employees, visitors, physicians and others.
• Remain calm and effective in emergencies and other stressful situations.
• Deal effectively and courteously with all levels of personnel.
• Maintain confidentiality of HIPAA information and communicate only what recipients need to know.

• Perform billing functions and provide patient information to clinicians; enter patient charges as needed; print and distribute patient schedules to clinical staff; audit billing for accuracy; process orders from physicians; complete daily charge journal and total units and visits; complete end-of-month reports.
• Use time efficiently to contribute to department productivity; maintain competencies as required by PTS and facility; attend required meetings, be on time, and contribute positively.
• Stay informed of regulatory changes affecting operations (charges, insurance, registration processes).
• Maintain a clean, uncluttered work area.
• Establish a professional rapport with patients, family members, staff and colleagues using tact, diplomacy, and negotiation in difficult or stressful times.
• Take responsibility for workload, support others when needed, follow the established chain of command, and take on additional responsibilities as needed.
• Schedule patient appointments in an organized manner to ensure adequate time for evaluations and treatments; understand staff assignments, weekly visit counts, and duration; operate computerized scheduling and adjust as needed.
• Telephone management: answer and relay messages to therapists accurately; multitask between telephone and patients; direct calls beyond scope to appropriate personnel; assist therapists with communication regarding new orders; fax, file, and copy patient information requested by therapists and external offices.
• Perform special projects as assigned by department coordinator.

Demonstrates caring through quality and service excellence, maintains a positive attitude, empathy and professionalism, protects privacy and confidentiality, works as a team, supports problem-solving and quality improvement, and upholds organizational image through dress code and positive communication.

Professional Therapy Services, Inc is an Equal Opportunity Employer. Visit us inc.org