Shift leader, Restaurant​/Food Service

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The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high‑quality products and customer service are delivered, promoting restaurant profitability. Other responsibilities include managing operations, executing all Company policies, procedures, programs and systems, and ensuring compliance with all federal, state, local laws and ethical business practices.

• Adheres to guidelines, techniques and expectations for each station, including dough management, accuracy, proper portioning, product preparation and established product holding times.
• Consistently contributes to achieving the Company’s product goal by meeting customer needs, minimizing complaints and responding appropriately. Follows all policies and procedures as outlined in the TM handbook.
• Exemplifies Core Values, maintains a positive attitude, works well with others and remains flexible and adaptable to change.
• Ensures adequate shift coverage, provides immediate feedback, corrects problems when identified and maintains product quality, customer service, and performance standards (MCE readiness, food/labor costs, restaurant cleanliness, etc.).
• Contributes to profit goals by staying within company guidelines, accurately using the FOCUS System, executing cash management duties and assisting in inventory management to minimize loss.

• High School diploma or GED preferred.
• Serv‑Safe / Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, including nights, weekends, and emergencies.
• Ability to successfully perform the job duties of all positions in the restaurant.

• Communicates Effectively
• Process Improvement

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it’s difficult.
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN – We champion and challenge for a better way in all we do.
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together.

• CUSTOMER CENTRIC – We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence.
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT – We champion better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION – We courageously lead, drive toward decisions, and maintain agility to meet the dynamic industry demands.
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing across functions.

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Entry level

Full‑time

Management and Manufacturing

Restaurants