Asst Restaurant Manager - Belleville, IL

Asst Restaurant Manager – Belleville, IL

Reports To: Restaurant General Manager

Department: Field Operations

Job Summary: The Assistant General Restaurant Manager works under the direction of the Restaurant General Manager and is responsible for the hands‑on day‑to‑day activities and operations of the restaurant. The ARGM assists in ensuring the successful implementation of Church's initiatives and programs, helps achieve or exceed all established financial sales and profitability plans, handles all banking and administrative responsibilities, and upholds company policies and compliance.

• Assists the Restaurant General Manager (RGM) in ensuring all employees are trained.
• Assists RGM in maintaining appropriate staffing and prepares weekly schedules.
• Helps staff during high‑volume periods as needed.
• Assists in administering all paperwork in a timely manner.
• Assists in analyzing profit and loss statements and in meeting the established sales plan for the unit.
• Maintains and records accurate inventory.
• Understands, enforces, and adheres to all company policies and procedures.
• Assists in maintaining all company operations standards and compliance.
• Ensures federal, state, and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean facility at all times.
• Delivers consistent, high‑quality products daily, every shift.
• Performs other duties as assigned.

• Must be at least 18 years of age.
• High school diploma or G.E.D. required.
• Must have 1 year of supervisory experience in the restaurant industry.
• Serv Safe® food safety training is highly recommended.

• Valid driver’s license with proof of valid insurance.
• Minimum 40 hours per week; flexible shift including weekends.
• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and ability to interact professionally with individuals at all levels.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures.
• Skilled in developing employees by coaching, counseling, and building strong work habits.
• Continuous focus on improving customer satisfaction.
• Knowledge of recruiting and interviewing potential team members.
• Ability to supervise others.
• Conflict resolution skills.
• Creates and maintains a positive work environment.

• Implements special efforts to exceed guest expectations.
• Prioritizes guests and serves as a role model for team members by providing exceptional guest service.
• Leads by example and promotes an environment of urgency to satisfy guests.
• Investigates and resolves guest complaints about food quality or service.
• Creates a friendly, welcoming restaurant environment.

• Promotes a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
• Hire, train, and develop the right people and plan staffing levels.
• Exemplary onboarding and orientation practices.
• Understands team dynamics and facilitates good teamwork.
• Provides specific, timely, and actionable feedback.

• Ensures all food products are prepared consistently with Church’s high‑quality standards.
• Applies principles of food preparation and production in accordance with Church’s specifications.
• Ensures all health, safety, and sanitation requirements are met according to Church’s policies and federal, state, and local standards.
• Follows all cash and security procedures to maximize employee and customer safety.
• Maintains safe and unobstructed dining and work areas.

• Establishes clear, achievable goals and communicates each team member’s role.
• Gets results personally and from teams by effectively communicating performance expectations and holding team members accountable.
• Regularly uses company‑provided tools to audit guest service and food safety practices.
• Utilizes appropriate techniques to encourage and support staff in meeting or exceeding desired goals.
• Provides clear and timely performance feedback.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

Mid‑Senior level

Full-time

Management and Manufacturing

Human Resources Services