Customer Service Supervisor

Join to apply for the Customer Service Supervisor role at Ollie's Bargain Outlet, Inc.

• BE A TEAM PLAYER – Associates are expected to be supportive and work together.
• BE CARING – Treat others with courtesy, dignity, and respect.
• BE VALUE OBSESSED – Live the “good stuff cheap” mindset.
• BE COMMITTED – Operate with grit, passion, tenacity, and action.
• BE GROWING – Get better every day.
• BE REAL – Associates should be honest, transparent, genuine, trustworthy, and sincere.

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

• Greet and acknowledge every customer with Ollie's “Yes I Care, Yes I Can” approach to build long‑term loyalty.
• Resolve customer service issues, answer questions, assist in transactions, and communicate requests to Team Leaders when necessary.
• Ensure all product at the front end is merchandised per visual standards.
• Maintain the front‑end entrance and exterior of the building.
• Maintain front‑end operations, store standards, and company programs to meet all expectations.
• Assist with developing, evaluating, and supervising front‑end Associates.
• Complete any additional responsibilities as assigned.

• 1–2 years of retail experience in a mid‑size to large service‑oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and strong interpersonal skills.

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods and work safely.

New Hire Starting Pay: $16.75–$17.75 per hour. Pay ranges may differ by location. Actual pay is based on location, position, experience, skill level, and qualifications. Compensation will not be below the local minimum wage.

Ollie’s is an equal‑opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected status.