Resident Services Director

• Assesses the psychosocial status of patients related to the patients' illness and environment and communicates findings to the registered nurse.
• Carries out social evaluations and plans person-centered intervention based on evaluation findings.
• Maintains clinical documentation on all patients referred to social work.
• Provides information and coordinates referral services for residents/patients and families/caregivers regarding residents' /patients' practical and environmental needs.
• Provides information to residents/patients or families/caregivers regarding community agencies and other available services.
• Serves as liaison between residents/patients or families/caregivers and community agencies.
• Maintains collaborative relationships with facility co-workers to support resident/patient care.
• Participates in the development of the total plan of care and case conferences for residents/patients referred to social services, as required.
• Assists physician and other team members in understanding significant social and emotional factors related to residents' /patients' health problems.
• Establishes behavior monitoring and interventions to provide quality care to resident and reduce/alleviate necessity of medication use.
• Addresses resident behaviors to prevent harm to themselves or others.
• Actively participates in discharge planning and advises on issues relating to residents' /patients' practical and enviro mental needs post-discharge.
• Coordinates medication review regimen to determine gradual dose reduction to the lowest possible dose.

• Other duties as delegated by the Chief Nursing Officer and/or the Chief Executive Officer.

• Demonstrates good verbal and written communication, and organization skills.

• Demonstrates a culture of service and a commitment to doing "good" by improving lives.
• Regularly exhibits behaviors that support the values of the company - Family, Ownership, Responsibility, Celebration, and Experience.
• Work ethic reflects a passion for exceeding patient/resident expectations.
• Solicits patient/resident feedback to understand their needs and the needs of the community.
• Advocates for raising the bar of patient/resident care within the facility and influences others to take actions that increase the quality of person-centered care.
• Displays responsibility by taking ownership of quality care. Shows dedication to enriching the lives of our patients/residents through empathy and compassion.
• Exhibits a commitment to results by looking for and recommending/implementing process for performance improvements.
• Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone and email/social media etiquette, common courtesy, a professional attitude and appearance.
• Enriches the facility culture by participating in company hosted and endorsed celebrations and events.
• Recognizes the benefits of team collaboration. Shows respect for fellow employees by working together to get the job done.
• Effectively addresses patient/resident and family member concerns and resolves conflict in a manner that is consistent with our culture.
• Complies with company policies, as well as governing state and federal laws and regulations.
• Seeks clarification of leaders when there are questions of policy or governing law.
• Protects patient/resident privacy and dignity.
• Maintains positivity while interacting with co-workers, patients/residents and guests at the facility.

Must be C.N.A