Global Relationship Manager

Primary Function: The Global Relationship Manager serves as a Designated School Official (DSO) and is responsible for supporting international students throughout their educational journey while ensuring compliance with federal immigration regulations and university policies. This position provides guidance regarding F-1 visa requirements, manages student immigration records and related documentation, and serves as a resource for international students from admission through graduation.

The Global Relationship Manager collaborates with university departments and external partners to support the recruitment, enrollment, engagement, retention, and success of international students while delivering a high level of customer service and support.

• Performs the responsibilities of a Designated School Official (DSO) in partnership with other members of the Global Partnerships team, including student advising, compliance monitoring, and required reporting within SEVIS.
• Serves as an Alternate Responsible Officer (ARO) and assists with advising, documentation, and compliance activities related to J-1 Exchange Visitor programs.
• Provides guidance and (USCIS) immigration assistance to international students from entrance through graduation.
• Serves as the level 1 expert on student immigration regulation requirements for the institution.
• Reviews and validates international student documentation and prepares immigration-related forms, records, and correspondence required to support admission, enrollment, and ongoing F-1 visa compliance.
• Prepares Form I-20, Certificate of Eligibility for Non-Immigrant (F-1) Student Status, advises students on federal compliance requirements, assists students with all processing of documentation handled by this institution, to include work-permits, CPT and OPT, etc.
• Reviews records of international students to ensure USCIS compliance.
• Conducts F-1 regulation workshops during international student orientation and during the course of different terms to ensure international students understand their rights, benefits, and requirements as F-1 students.
• Maintains international student records, processes student status changes, issues and updates Forms I-20, supports transfer-in and transfer-out procedures, and provides guidance regarding immigration-related processes and requirements.
• Collaborates with team members to provide guidance, support, and solutions related to international student immigration, enrollment, and compliance matters.
• Ensures the student record information is accurately reflected in the prevailing systems which include but are not limited to SEVIS, CRM, and SIS.
• Continually monitors SEVIS to ensure compliance with OPT STEM extensions pertaining to all active students; not just currently enrolled.

• Provides guidance to prospective international students regarding educational opportunities and enrollment requirements.
• Supports international students throughout the admission and enrollment process by assisting with required documentation, coordinating with campus partners, and helping resolve enrollment-related concerns.
• Engages with other university departments to bring to resolution any student questions or concerns as enrollment process is finalized.
• Ensures student files are complete and appropriately routed and maintained within the Registrar’s Office and applicable university record systems.
• Provides written and verbal information on international students to the Manager as needed.
• Attends regularly scheduled meetings for the purpose of information exchange and to build on and expand the principles of relationship management and collaboration between various campus offices.
• Assists department leadership with research and tracking as assigned.
• Contributes ideas and recommendations for programs, events, and initiatives that enhance the international student experience and promote student engagement, retention, and success.
• Identifies opportunities to improve processes and implement best practices that enhance student support, service delivery, and operational effectiveness.
• Collaborates with university departments, campus partners, and external vendors to plan and facilitate student activities, programs, events, and engagement initiatives.
• Develops and maintains collaborative relationships with university departments, community partners,…