Optical Sales Associate

Optical Sales Associate

Shopko Optical – Bellevue, NE

Full‑time, Entry Level

On the job training provided, no experience necessary. Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre‑screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.

• Competitive wages & incentives
• 401K with match
• Vacation pay / personal day
• Volunteer time off
• Sick pay
• Health & wellbeing benefits
• Voluntary/cafeteria offerings
• Employee assistance program
• On‑the‑job training & certification
• Teammate recognition program

Customer Service:

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames
• Assist patients in selecting frames based on style, color, facial and eye measurements, and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

Business and Operational Standards:

• Maintain complete knowledge of third‑party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for the Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

• High School Graduate or equivalent
• Maintain license as required by state
• To become certified, complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

• Effectively communicate at all levels through written and two‑way verbal communication
• Read and write at high school graduate level
• Sit or stand for extended periods of time
• Operate various office equipment (e.g., PC, telephone, fax, copier)
• Lift 10 to 20 pounds
• Have near, distance, color and depth perception
• Demonstrate manual and finger dexterity, hand/arm steadiness, and good eye‑hand coordination
• Operate a cash register, optical equipment and tools
• Work normal and/or extended hours (evenings, nights, weekends) to meet deadlines
• Travel independently to support company objectives and personal development

These statements describe the general nature and level of work performed for this job classification and are not an exhaustive list of all responsibilities, duties and skills required.