Care Manager

Position:
Care Manager I

Work Arrangement:
Fully Remote

Schedule:

Monday–Friday, 8: 00 AM–5: 00 PM CST

Contract Duration: 6+ months, with potential for extension and/or conversion to a full-time position

We are seeking an experienced, licensed Social Work or Behavioral Health professional to support member engagement and care coordination in a fully remote environment.

• Conduct outreach to members, educate them about needed healthcare services, help address barriers to care, and coordinate appointments and appropriate resources.
• Conduct outbound calls to members to educate them about needed healthcare services and support engagement in care.
• Identify barriers to care and assist members in accessing appropriate services and resources.
• Schedule appointments with provider offices as needed.
• Connect members with appropriate community, healthcare, and support resources.
• Accurately document all outreach attempts, member interactions, outcomes, and follow-up activities in the case management platform.
• Maintain confidentiality and comply with HIPAA requirements and organizational policies.
• Collaborate with care management, provider, and quality teams to improve member engagement and help close gaps in care.
• Complete follow-up activities and maintain accurate and timely case documentation.

• Minimum 5 years of social work experience.
• Must hold an active professional license/certification permitting practice in Nebraska.
• Strong communication, interpersonal, organizational, and documentation skills.
• Ability to work independently in a fully remote environment.
• Ability to handle protected health information in accordance with HIPAA and applicable organizational policies.

• LCSW / LISW or equivalent Clinical Social Work license
• LPC / LPCC / LMHC or equivalent Professional Counselor/Mental Health Counselor license
• LMFT –Licensed Marriage and Family Therapist