Defense Red Switch Network Operations & Maintenance Technician- Junior

Defense Red Switch Network Operations & Maintenance Technician
- Junior

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- Junior role at The Intellekt Group, LLC

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Job Title: Operations & Maintenance Technician
- Junior Level

Department/Unit: USSTRATCOM/55 SCS DRSN

FLSA: Full-Time Exempt

Location: Offutt AFB, NE

Clearance Required: Active TS/SCI government security clearance.

The Intellekt Group is a Small Business headquartered in San Antonio, Texas with a global presence. We combine extensive experience with emerging technologies to deliver comprehensive and innovative solutions to our customers in the US Military, Law Enforcement and Civilian agencies. We foster a culture of extreme accountability and continuous improvement to ensure our employees deliver first class services and products throughout the life cycle of every project.

Those interested in pursuing a career in Internet Protocol Telephony and/or Information Technology should apply for this exciting entry-level position. The 55 Strategic Communication Squadron (SCS) Defense Red Switch Network (DRSN) Operations & Maintenance (O&M) Technician is directly responsible for the day‑to‑day operation of network switches, phones, and infrastructure. The O&M Technician administers DRSN hardware and software, troubleshoots and repairs equipment failures, reconfigures network assets, and maintains configuration control over assets.

The O&M Technician also implements and modifies functions at the end‑user level (e.g., assignment and control of user instruments, features, and telephone numbers).

• 0-2 years experience in Information Technology and/or Internet Protocol Telephony skillsets.
• The O&M Technician provides on‑site support to maintain, monitor and modify DRSN and its sub‑systems for continuous operation IAW system specific manufacturer manuals, and current DoD and Air Force Instructions.
• Support the maintenance and monitoring activities, switch operation and administration, scheduled and unscheduled maintenance, fault isolation, and service restoration.
• Conducts scheduled, unscheduled, preventive, and corrective maintenance.
• Provides database management of the systems to include subscriber add, moves, and deletes, database modification, report creation, printing, backup, restore, and purging of files.
• Generates and stores backups after major database modifications.
• Provide technical and operational support to end‑user services, network expansions, and modernization of telecommunications backbone systems.
• Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
• Performs installation support for Offutt DRSN requirements.
• Implements security controls, doctrine, and policies.
• Manages hardware and software IAW DISA and Raytheon technical manuals.
• Assists DRSN IA personnel on matters involving the Risk Management Framework (RMF), Assessment and Authorizations (A&A) and overall security of the DRSN system.
• Communicates with internal and client project team members. Assists team members regarding solution design, process and/or approaches.
• Must be able to work rotating shift schedules and or standby, if required.
• May be required to support short term CONUS travel.
• Perform other DRSN related responsibilities required by the 55 SCS.
• Other duties as assigned.

• Experience working telecommunications systems in a command center environment including a background in one or more of the following areas:
  Cryptographic Systems, Defense Red Switch Network, Tech Control, Command and Control Computer Systems, Nuclear Command and Control.
• Experience working with the following testing equipment:
  Tone Generator & Probe, VoIP tester, Scope, BERT / Bit Error Rate Tester, Multimeter.
• IAT-Level II Certification.
• Active TS/SCI government security clearance.
• Ability to attend two‑week DRSN DSS-2A training at JITC Ft. Huachuca, AZ.
• Experience in a help‑desk or customer support role.

• 0-2 years of experience in a related…