Property Assistant

The role of the Property Assistant is to support the daily administrative operations of a master planned community on the residential HOA side of the company The person in this role is highly organized customer focused and able to prioritize multiple responsibilities while maintaining a positive and professional demeanor This position serves as a key point of contact for residents Board members vendors and community partners providing exceptional customer service and administrative support in a fast paced office environment

Administrative Support Provide administrative support to the Community Association Manager CAM and on site management team Complete assigned administrative projects independently and collaboratively

Prepare edit and distribute professional correspondence reports notices newsletters and community communications

Maintain organized electronic and physical filing systems

Assist with document management record retention and data entry

Coordinate office operations and support day to day community activities

Resident & Customer Service Deliver exceptional customer service to residents Board members vendors and guests

Serve as the primary point of contact for resident inquiries and requests

Answer and direct incoming telephone calls in a professional and courteous manner

Respond to emails and correspondence promptly and accurately

Maintain confidentiality while handling sensitive resident and association information

Board & Meeting Support Assist with Board meeting preparation including assembling meeting packets and supporting materials

Prepare and distribute community notices and meeting communications

Support community events and resident engagement activities as needed

Coordinate scheduling and logistics for meetings and community functions

Technology & Office Systems Utilize Microsoft Office applications including Word Excel and Outlook to manage daily responsibilities

Maintain accurate records and databases

Generate reports and track administrative projects as requested

Learn and effectively use association management software and internal systems

Minimum one 1 year of professional administrative experience

Strong organizational and time management skills

Ability to prioritize multiple tasks while managing frequent interruptions

Excellent customer service skills

Strong verbal and written communication skills

Proficiency with Microsoft Word Excel Outlook and other standard office applications

Ability to maintain professionalism in an executive and resident focused environment

High attention to detail and accuracy

Experience working in a homeowners association HOA community management property management or customer service environment preferred

Experience supporting leadership teams Board members or executive level professionals preferred

Physical requirements may vary but typically include Lifting Ability to occasionally lift and carry up to 25 pounds Mobility Ability to sit stand and walk for extended periods

Work performed primarily in an office setting; occassion outdoor exposure

Extended Sitting or Standing Ability to sit andor stand for extended periods

Manual Dexterity Ability to perform repetitive hand and wrist movements associated with computer use Driving Ability to operate a vehicle to perform certain job functions Please note We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status

We are committed to creating an inclusive and accessible work environment If you require reasonable accommodation in performing the job duties as described in the job description discuss with your manager