Orthodontic Front Desk Receptionist

• Bonus based on performance
• Competitive salary
• Paid time off
• Employee discounts
• Flexible schedule

• Flexible Schedule
• Great Work Environment
• Competitive Compensation
• Career Advancement Opportunities
• Health Insurance stipend
• Paid time off
• Employee discount

We are seeking an experienced Front Desk/Patient Coordinator to join our team! As our Front Desk Coordinator . The ideal candidate has a strong background in customer service and leadership and a positive attitude. If you love working with people, thrive in a fun and supportive environment, and are looking for a long‑term career opportunity in healthcare, we would love to meet you.

We are a one‑of‑a‑kind, patient‑centered orthodontic practice utilizing unparalleled advanced technology and pioneering airway‑focused orthodontic care—the future of the specialty. We treat children, teens, and adults who are often involved in interdisciplinary medical‑dental care, and patients travel from around the world to receive our unique approach.

Our practice primarily focuses on Invisalign‑based therapy integrated with advanced sleep and airway appliances, with limited use of traditional braces. We operate within a state‑of‑the‑art medical design facility featuring private treatment suites and a high‑end clinical environment—creating an exceptional setting for delivering precision care, patient comfort, and clinical excellence.

• Greet and check in all patients in a friendly and professional manner.
• Answer phone calls and website inquiries/text messages
• Maintain productive schedules and confirm appointments.
• In charge of Accounts Receivables
• Gain financial commitment from patients and discuss payment plan options
• Present treatment plans and educate patients on treatment options
• Collect insurance information
• Ensure compliance with HIPPA, OSHA, etc.
• Respond to patient billing, treatment, and benefit inquiries.
• Other duties and responsibilities as assigned by the Dr
• (Preferred but not required):
  Able to process insurance for extra hours/pay

• High school or equivalent (Required)
• Minimum 1-year dental office experience, with 2+ years preferred
• Dental Software knowledge (Dolphin, Ortho II Etc..)
• CRM knowledge, ideally with Weave
• Excellent organizational skills
• Excellent interpersonal communication skills
• Patient advocate; empathetic, adaptable, and ethical
• Ability to multitask effectively
• Proficient in Microsoft Office/Excel
• Previous customer service experience
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail