Executive Assistant

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.

Our Engineering teams are helping shape the future of Credit Acceptance through innovation. Team Members collaborate across the organization to solve complex challenges, build impactful solutions, challenge the status quo, and support informed business decisions. We value curiosity, continuous learning, and new ideas from people who are passionate about driving modernization and meaningful business impact. The Executive Assistant (EA) provides high-impact, strategic, and confidential support to C-level executives, enabling the executives to operate at maximum effectiveness.

This role serves as a trusted partner, managing complex priorities, anticipating needs, exercising sound judgment, and representing the executive’s office in interactions with internal and external stakeholders. The EA operates with significant autonomy, discretion, and decision-making authority on matters of the executive team. Outcomes and

Activities:

Executive Support & Strategic Partnership Partner with and provide administrative support to the Executive Leadership Team (ELT), including SVP/VP leaders, to meet business needs. Act as a liaison between the C-level executive, senior leadership, Board members, and internal/external partners. Proactively manage the executive’s priorities, ensuring time, information, and resources are aligned with organizational goals. Prepare executive briefing materials, decision memos, presentations, and follow-up actions for meetings and strategic engagements.

Anticipate needs and issues, identify risks, and provide recommendations to support executive decision‑making. Calendar, Communication, & Workflow Management Independently manage a complex, high-volume calendar, balancing competing priorities with business acumen and diplomacy. Draft, edit, and refine executive correspondence, communications, and talking points. Gatekeep and triage internal/external communications, escalating or resolving matters based on urgency, importance, and strategic alignment. Ensure seamless coordination of executive workflows, operating rhythms, and organizational commitments.

Confidential Information & Issue Resolution Handle highly sensitive organizational, personnel, and financial information with absolute discretion. Investigate issues, gather data, and provide executive-level recommendations or resolutions. Represent the executive in addressing inquiries, disputes, or confidential matters with professionalism and authority. Meeting, Event, & Logistics Ownership Plan, organize, and execute executive-level meetings, Board sessions, strategic reviews, and leadership off-sites. Own agenda development, briefing documents, presentations, and action‑item tracking.

Coordinate complex domestic and international travel, ensuring all logistics align with executive preferences and business needs. Project & Initiative Management Lead and support cross-functional projects on behalf of the C-level executive, acting as project manager or liaison as needed. Track progress on organizational initiatives, ensuring alignment with milestones, KPIs, and executive priorities. Monitor deliverables from leadership partners and ensure follow-through on commitments.

Operational & Administrative Leadership Continuously improve processes, workflows,…