Customer Success Manager; Channel Partners

Customer Success Manager (Channel Partners)

This range is provided by Acumatica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Acumatica is a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. Acumatica is designed to help small and midsized companies thrive in today’s digital economy. Our industry‑specific business management solution features intelligent workflows, market‑leading usability, and flexible deployment options. In May of 2025, Acumatica was acquired by Vista Equity Partners.

Acumatica’s culture is collaborative and high‑energy. We value work/life balance, efficiency, simplicity, customer service, and making a difference in the world. Exceptional professional and financial growth potential is available.

• Achieve world‑class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management.
• Coach and teach partner’s Customer Success Managers (P‑CSMs) how to excel at customer success.
• Own and manage customer escalations and coordinate across departments to final resolution.
• Assist P‑CSMs with policy and license questions.
• Contribute to Customer Success best practices.

• 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles.
• Located in the USA.
• Excellent oral and written communication skills.
• Efficient and effective in a telecommuted world.
• Strong listening, question‑asking, consensus building, de‑escalation, and problem‑solving skills.
• Passion for coaching and teaching others in customer success management.
• Experience with high‑stakes account management, subscription renewals, churn/contract mitigation, and expansion.
• Passion for driving customer satisfaction and making sound business decisions.
• Love learning new software, processes, or policies and sharing that knowledge.
• Quick learner, resourceful, self‑directed, and able to work independently.
• Detail‑oriented and organized.
• Effective interaction with C‑Level executives of 100+ employee companies.
• Ability to manage tense situations and reach resolution.
• Proficiency at handling diverse workloads and prioritizing effectively.
• Enjoy a dynamic, fast‑paced work environment.
• Team player willing to contribute to overall success of the team.

Acumatica is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and require a reasonable accommodation in searching for a job or submitting an application, please e‑mail  This address is used exclusively for this purpose.

Salary range for this role is $100,000–120,000 annually, subject to factors such as location, skills, qualifications, experience, and other relevant elements.