Senior Program Manager , WW DSP and BC Learning

This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

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Role Overview
Shaping the Future of Last-Mile Delivery Through Learning Excellence

Are you passionate about empowering entrepreneurs and driving innovation in Last Mile Delivery? Amazon DSP is seeking a well rounded leader to spearhead our Worldwide Delivery Service Partner (DSP) and Business Coach (BC) Learning initiative-a program that touches thousands of entrepreneurs and millions of customer deliveries daily.

The Impact You'll Make

Imagine being the architect of learning experiences that transform passionate entrepreneurs into successful business owners. Every day, thousands of DSPs across the globe deliver millions of Amazon packages, each with a smile.

Your role will be crucial in ensuring these business owners have the knowledge, tools, and support needed to thrive in the dynamic world of last-mile delivery.
Your Mission

As the Worldwide Learning Leader for our DSP program, you'll build and execute strategies that enable entrepreneur success across diverse global markets. You'll break down complex business challenges into actionable learning solutions, leverage data to drive decisions, and create scalable programs that evolve with our rapidly growing network.

Who You Are

You're an analytical powerhouse with a talent for transforming insights into action. You thrive on:

Dissecting complex problems to find elegant solutions
Building trust across diverse stakeholder groups
Influencing and delivering results through others
Adapting quickly to changing business dynamics
Communicating complex ideas with clarity and precision

Why This Role Matters

Our DSP program is the backbone of Amazon's last-mile delivery success. Your leadership in learning and development will directly impact:

Thousands of small business owners achieving their entrepreneurial dreams
Millions of successful customer deliveries every day
The continued evolution of Amazon's logistics network
The growth and development of our global Business Coach community

What Success Looks Like

In this role, you'll know you're succeeding when:

DSPs consistently grow their businesses and achieve operational excellence
Business Coaches effectively support and develop their DSP partners
Learning programs drive measurable business impact
Global best practices are shared and scaled efficiently
Innovation in learning delivery becomes a competitive advantage

We're looking for someone who can turn learning initiatives into business results, who sees the potential in every entrepreneur, and who has the analytical mindset to drive continuous improvement. If you're ready to shape the future of last-mile delivery while empowering thousands of business owners worldwide, we want to hear from you.

Join us in building something bigger than yourself-a learning ecosystem that powers the success of entrepreneurs around the globe and delivers smiles to millions of customers every day.

1. Strategic Leadership (40%)

• Develop and execute global learning strategy

• Drive innovation in training methodologies

• Lead measurement and optimization of learning outcomes

• Define success metrics and track progress

• Establish best practices and scale globally
2. Program Development & Execution (30%)

• Own end-to-end learning program lifecycle

• Design comprehensive training curriculum

• Implement adult learning principles

• Drive continuous improvement initiatives

• Manage program budgets and resources
3. Technology & Infrastructure (15%)

• Guide LMS platform strategy and roadmap

• Oversee technical integrations

• Drive learning technology innovation

• Ensure platform scalability and reliability

• Optimize user experience and engagement
4. Stakeholder Management (15%)

• Partner with global operations teams

• Align with business leadership

• Collaborate with subject matter experts

• Build relationships with DSP community

• Engage with cross-functional teams

Key Competencies
Technical Skills

• Data analysis and visualization

• Program management methodologies

• Learning management systems

• Content development

• Performance metrics…