Principal Program Manager, Fulfilled Amazon at Services LLC Bellevue, WA

Principal Program Manager, Fulfilled by Amazon job at  Services LLC. Bellevue, WA.

Do you want to join an innovative global team of product, technologists, program managers, sellers, and operations who create holistic solutions that impact Amazon, WW suppliers, and customers? Do you like to own end-to-end business problems and success measurements, and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then this is the right opportunity for you.

Key job responsibilities

You will join a global dynamic team focused on driving growth and reducing supply defects for high value FBA (Fulfilled by Amazon) selection. You will own implementing end-to-end supply chain solutions for high value items including but not limited to Go-To-Market for new sellers / selection, inbound operations, storage placement, fulfilment, customer returns, removal of selection, and reimbursements. You will support sales team in refining our go-to-market strategy and bring the feedback from the sellers to FBA org.

You will identify process improvement opportunities and work with technology and product teams to build the solutions. You will partner with WW Support Operations in managing the execution. You will monitor adoption of the tools, detect Gen AI and Automation opportunities to drive seller efficiency and Amazon efficiencies that enable meeting your program goals. You will work cross functionally with product, finance, engineering, and analytics stakeholders, and develop scalable mechanisms.

You will own stakeholder management in the complex and ambiguous space partnering with WW FBA to execute solutions. You will own rhythm of the business with mechanisms such as W  (Weekly Business Review), M  (Monthly Business Review, Q  (Quarterly Business Review), and adhoc insight generation across global team (Europe, North America, and Asia).

About the team

The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). The Support Operations Tools and Automation team, within DP&R, owns the system technology, and tools used by the DP&R Support Operations to onboard, investigate and audit WW Seller and Vendor contacts to Amazon.

This core-team sits within DP&R and focuses on high value items on Amazon Store.

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements