Senior Program Manager III, Quick Commerce - PL Integration; Fulfillment & Operations

Job :  |  Services LLC

Amazon's Quick Commerce organization is exploring a new operating model to expand our network and deliver everyday essentials to customers faster. We are seeking a Senior Program Manager to develop and lead our third-party integration strategy, creating a scalable model that enables external partners to secure, launch, and operate Quick Commerce sites.

• Develop the end-to-end business plan and leadership proposal for Quick Commerce's 3P operating model.
• Define a scalable approach for third-party partners to source, secure, launch, and operate Quick Commerce sites.
• Evaluate potential 3P models, including under-the-roof operations, site acquisition, launch support, ongoing operations, and fully outsourced solutions.
• Partner with GPO to identify, evaluate, and qualify potential third-party operators and supporting suppliers.
• Work with Finance to develop detailed financial models, cost benchmarks, investment requirements, and comparisons against first-party operations.
• Partner with Legal to define contractual frameworks, compliance requirements, liability structures, performance expectations, and appropriate controls.
• Work with Real Estate and Operations to establish site requirements, approval processes, launch standards, and operating mechanisms.
• Use internal and external benchmarks to assess partner economics, operating structures, launch timelines, and scaling potential.
• Develop clear assessments of financial, operational, customer experience, compliance, and execution risks, along with proposed mitigations.
• Define pilot requirements, success criteria, performance metrics, governance mechanisms, and the roadmap for scaling beyond the initial launch.
• Establish clear ownership and integration points across Amazon and third-party partners throughout site development, launch, and steady-state operations.
• Create mechanisms to monitor partner performance, identify gaps, and drive continuous improvement.
• Prepare and present business proposals, recommendations, and decision documents to senior leadership.
• Drive alignment and execution across teams with different priorities, constraints, and areas of ownership.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Knowledge of general AI tools
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience developing or managing third-party, franchise, outsourced operations, supplier, or marketplace models.
• Experience in quick commerce, grocery, retail operations, logistics, last-mile delivery, real estate development, or site launches.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health…