Client Delivery Partner

Location:
Open to hire for Multiple locations (Bellevue, WA, Denver, CO, Santa Clara, CA)

Our team is growing and we are looking to hire client delivery partners for multiple locations.

Provide strategic direction and executive delivery oversight for clients, and drive business with clients to achieve revenue growth, profitability and continuing customer satisfaction. Executive point of contact for Programs being run at clients, and responsible for client satisfaction, based on overall delivery milestones. Maximize opportunities and taking accountability for qualification and closure of new business opportunities  and develop the long-term client relationship on behalf of Capgemini.

Provide the necessary direction and management of the Account Team, identifying and implementing any development needs as required. Work closely with the solutions team in the Technology Services and the various Sector groups to develop and win a pipeline of new/add-on business.

Responsibilities
:

• Client Delivery and Engagement
• Provide escalation point for the customer and work with Managers from other service lines within Capgemini to ensure that service provision meets both SLAs & expectations.
• Ensure that Capgemini is positioned effectively within client at board and senior management level and is well represented for potential major new projects or bids.
• Establish and develop long-term customer commitment through maintaining strong customer satisfaction.
• Be seen by the client as a trusted advisor. Develop positive relationships and regular contact with key client stakeholders at senior/board level.
• Oversee day-to-day delivery of the services provided to the client.
• Work across disciplines to ensure a consistent, one Capgemini approach to client engagement.
• Ensure that all programs/project/services are consistently delivered to agreed client expectations taking account of time, budget, quality and acceptable risk.
• Establish a positive working environment for Capgemini delivery resources involved in client projects.
• Set direction, coach, mentor and manage performance of account team- 50-100+ people or greater at various levels across multiple geographies.
• Work closely with Delivery Management to ensure that expectations are managed, and that appropriate support is available.
• Work closely with Business Lines to ensure that consistent messages are projected.

Strategic/Business Development

• Appropriately manage relationship with the client covering all commercial, risk and opportunity development aspects of the services provided.
• Responsible for Delivery Assurance, Solution Review, Deal Review, CM improvement plans, Revenue Forecasting.
• Own and develop a long-term relationship with the client on behalf of Capgemini.

Qualifications:

• Bachelor's Degree required in business management or a related field; MBA preferred.
• Minimum of 5 years of experience in management consulting or business transformation.
• Total Professional
  
  Experience:
  
  15+ years
• Experience in a senior client/account management role within the supply side including management of program and account P&L
• Proven track record of delivering IT solutions and growing revenue within a major account.
• Experience operating at CXO level, and ability to demonstrate excellent client relationships.
• Excellent client engagement – able to empathize with and respond to the needs of stakeholders.

Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field.

Life at Sogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work options
• 401(k) with 150% match up to 6%
• Employee Share Ownership Plan
• Life Insurance
• Adoption, Surrogacy & Cryopreservation Assistance
• Career Planning & Coaching
• $5,250 Tuition Reimbursement & 20,000+ Online Courses
• Employee Resource Groups
• Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
• Disaster Relief Programs

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in quality engineering, cloud and application…