Business Operations Manager, Direct-to-Consumer

Get to know The Pokémon Company International The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

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Job Title:

Business Operations Manager, Direct-to-Consumer

Job Summary:

This role supports the growth and operational success of TPCi's direct-to-consumer business across automated retail and ecommerce channels. It combines sales planning, inventory management, business operations, and cross-functional execution to ensure products are effectively positioned, stocked, and available to customers. This person will play a key role in optimizing automated retail performance, supporting continuity, and helping expand the business into new regions.

FLSA Classification (US Only):
Exempt People Manager:
No

What you’ll do Sales and Business Performance Management Analyze sales, inventory, and assortment performance to identify business opportunities and risks

Develop forecasts and business recommendations that support revenue and inventory objectives

Monitor key performance metrics and communicate actionable insights to stakeholders

Business Operations Manage merchandising, inventory, and product availability processes across direct-to-consumer channels

Support business initiatives, new launches, and market expansion efforts through operational planning and execution

Identify opportunities to improve processes, systems, and overall business efficiency

Cross-Functional Partnerships Coordinate with teams across supply chain, logistics, marketing, technology, and operations to execute business priorities

Act as a central point of communication for business performance, operational issues, and key initiatives

Resolve issues proactively and adapt plans as business needs evolve

Process Management & Data Integrity Manage business data, reporting, and system configuration to support operational accuracy

Validate business processes and identify opportunities for continuous improvement

Leverage data and analysis to inform decision-making and operational strategy

Maintain and validate product, inventory, and sales data within business systems

Identify process improvement opportunities and recommend scalable solutions

Help establish operational processes and ownership models that support future business expansion

What you’ll bring Five (5) to seven (7) years of relevant professional experience in business operations, sales operations, inventory planning, category management, retail operations, ecommerce operations, supply chain planning or a demonstrated equivalent level of expertise

Bachelor's degree in Business, Supply Chain, Operations, Economics, Marketing, Data Analytics or a related field or a demonstrated equivalent level of applicable experience

Experience using data and business metrics to drive operational or commercial decisions

Experience managing multiple projects or operational initiatives simultaneously

Strong communication skills with the ability to translate business needs into actionable plans

Base Salary Range:
For this role, new hires generally start between $95,000.00 - $ per year. The full range is $95,000.00 - $ per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.#LI-Hybrid #LI-JL1

How you’ll be successful

Passion for Pokémon:
Develops an understanding of the Pokémon brand, the impact it has…