Principal Product Manager, Freight Express, Amazon Supply Chain Services; Fulfillment & Operations

Job :  |  Services LLC

You are a Principal Product Manager who has owned product at scale inside complex, rapidly growing organizations the kind of environment where the hardest part is not shipping features, but setting a durable product direction that senior leaders and multiple teams align to. You think in systems and economics, you are relied on to be right a lot, and you have a track record of turning a messy, multi-dependency problem into a single product that customers choose.

You bring deep analytical judgment you are comfortable diving into unit economics, reliability and performance data, and the cost and margin structure of a product, and you use that insight to decide where to place the long-term bets. You are equally strong at influencing across organizations without direct authority, aligning operations, network, commercial, finance, compliance, and engineering leaders behind one plan, and engaging senior leadership to secure investment and drive high-stakes decisions.

The domain for this role is Freight Express at Amazon Air Cargo how Amazon moves freight gateway-to-gateway, extends it into a true door-to-door experience, and connects international lanes into the domestic network across the US and EU. Deep freight, transportation, or logistics experience is a strong plus, but it is not the gate. If you have operated a product at scale, reason fluently from data and economics, and have influenced broadly across a large organization, we want to talk to you we will bring you up the domain curve.

The Product:
Freight Express

Freight Express spans three connected layers. The opportunity is to define a single, coherent product promise across all of them — not a stack of disconnected legs.

Gateway-to-gateway — the existing Amazon Air Cargo airport-to-airport experience, from booking through air movement to arrival.

End-to-end with ground — extend the product into a door-to-door experience by integrating first-mile and last-mile ground into a single, reliable freight offering.

International — enable international lanes to feed into the domestic Freight Express network, connecting cross-border origins into the end-to-end product.

You will own the Freight Express product experience across both the US and EU, accounting for the regulatory, operational, and commercial differences between regions while holding a consistent product bar — deciding where the product converges across regions and where it must adapt.

Own the end-to-end product strategy for Freight Express and define the product customer-back across all three layers. Make the hard trade-offs between operational feasibility and customer experience, decide when to build versus influence a platform or operations team’s roadmap, and ensure capabilities land in the right long-term home. Set strategy that other senior leaders and teams align to.

Instrument the product and define success metrics up front, then dive deep into lane economics, transit-time and connection reliability, first- and last-mile ground performance, customs and cross-border delays, and the cost and margin structure of the end-to-end product. Measure actual performance against the product promise and the business case, identify the highest-impact quality gaps from the data (connection misses, ground exceptions, customs delays, failure modes), and feed them back into the product and network.

Drive alignment across air gateway operations, ground first/last-mile carriers, international and customs operations, commercial, finance, compliance, and engineering — across the US and EU, without direct…