Senior Director, Product Strategy & Operations; IC)

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Product

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a Director of Product Strategy and Operations to serve as a strategic partner to product, engineering, and executive leadership - driving the operating cadence, strategic planning, and cross-functional execution that turns our product vision into measurable business outcomes. This role blends the rigor of a chief-of-staff function with the analytical depth of a strategy team and the execution discipline of a PMO.

You will sit at the intersection of product, engineering, finance, and go-to-market teams - translating ambiguity into structured plans, identifying whitespace and risk, and building the systems that enable growth at scale without losing speed.

This is a highly visible role with direct exposure to senior/executive leadership, reporting directly to Mule Soft's COO.

• Prepare executive-level narratives, decks, and business reviews that distill complex, ambiguous data into clear recommendations.
• Serve as a key liaison between Product, Finance and GTM team on topics like forecasting and resource allocation.
• Partner with the GM/VP Product staff to define product strategy and GTM.
• Conduct market, competitive, and customer research (e.g., benchmarking against comparable SaaS platforms) to identify growth opportunities, threats, and whitespace.
• Build and maintain the business case / ROI framework used to prioritize the product roadmap and major bets (new products, M&A integration, platform investments).
• Design and run governance processes (roadmap councils, launch readiness, prioritization frameworks like RICE/WSJF) that scale decision-making across dozens of product teams.
• Partner with Product, Engineering, Design, Marketing, Sales, and Customer Success leaders to remove cross-functional blockers and drive alignment on major initiatives and launches.
• Track and report on key product and business metrics (adoption, NRR, pipeline influence, consumption, NPS) to leadership and the board; build the analytics infrastructure to support self-serve insight.
• Act as a trusted advisor and thought partner to the COO and GM.
• Function as a strategic operational proxy to leadership, managing key stakeholders, orchestrating complex processes, problem solving, and driving prioritization of new activities.
• Drive change management for major organizational shifts (reorgs, new planning models, M&A integration, tooling rollouts).

• 8+ years of experience in product strategy, product operations, management consulting, or a related strategic/operational role, with 3+ years in enterprise SaaS or cloud software.
• Demonstrated ability to lead through influence at scale.
• Strong quantitative and analytical skills - comfortable with market sizing, financial modeling, pricing/packaging analysis, and data-driven storytelling.
• Exceptional written and verbal communication skills, including experience creating executive-level materials.
• Experienced in proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.
• Demonstrated ability to operate in ambiguity, drive alignment across senior stakeholders, and manage multiple competing priorities simultaneously.
• Bachelor's degree or equivalent relevant experience required. Master's degree (MBA) a plus.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

If you need a reasonable accommodation…