Training Strategy Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Overview As a Cloud Success Training Strategist for Commerce with cross-cloud coverage, you set the training strategy for the Commerce customer training ecosystem and for the additional product areas you are asked to support. You connect product direction, customer needs, business priorities, and training evidence to decide where and how Salesforce Training & Certification should invest, and you act as a business advisor who translates business goals into a training strategy with a defensible rationale.

You are a strategic partner to Cloud Success leadership, using data to recommend the most effective training interventions. Your mission is to bridge product innovation and customer value realization, with an emphasis on supporting product adoption and customer retention. You do this in partnership with your functional partners in Curriculum Development, Delivery, and Operations, who own the staffing and execution of the work.

Role scope:
Commerce remains the primary area of ownership. Additional cross-cloud coverage is assigned based on business priorities and available capacity, with scope and commitments reviewed regularly. When new areas are introduced, existing priorities and responsibilities are reassessed to ensure a manageable portfolio. This is a defining feature of the role, not a temporary arrangement. The expectations of the role do not change with the areas you cover: the core responsibilities and the definition of success are the same for every area, and you apply them to whichever areas you are asked to support.

We are looking for a senior-level strategist who is adaptable across a changing product portfolio and clear about what excellence looks like.

Key Responsibilities Strategic Partnership & Business Alignment Training Strategy & Annual Plan:
Draft and own the training strategy and annual plan (our V2

MOM goal-setting framework) for each area you cover, aligned to Cloud Success leaders' priorities, with shared measures co-owned with those leaders.

Executive Advisory:
Act as a specialist partner to Cloud Success leadership, giving data-backed recommendations on training investment, modality, and timing. When a request would be better served another way, make the case with evidence. Where disagreement remains, document the evidence and trade-offs and escalate through established leadership channels.

Business Reviews:
Act as the primary training representative in Monthly and Quarterly Business Reviews, presenting training impact data, feature adoption trends, and roadmap alignment.

Shared Commitments:
Establish mutual commitments with Cloud Success leaders and escalate unmet dependencies.

Product & Success Integration:
Partner with Product, Success, and customer-facing teams to translate product direction, customer feedback, and learning barriers into training strategies that support adoption and customer success. For Commerce, this includes the B2C and B2B…