Customer Service Representative

Overview

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Elevate Outdoor Collective
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Position Overview:

As a Customer Service Representative for Elevate Outdoor Collective brands, you'll be the friendly voice our customers hear when they reach out via phone or email. Your role is to ensure every customer has an exceptional experience with our online retail stores. You'll collaborate closely with our e-commerce, web, and marketing teams to enhance the shopping journey and address any customer needs promptly and effectively.

• Supports all Elevate OC Brands across all North America – K2, Volkl, Marker, Dalbello, Ride, Line, BCA, Atlas, Tubbs, Madshus
• Answer customer phone calls in a timely manner
• Respond to all online order, return and product questions sent via email or online form through our Front contact management application
• Process requests for Return Authorizations, and issue RMAs in compliance with Elevate return window and policies
• Assist customers with delivery issues, misships and pricing errors
• Understand and follow standard operating procedures for order and return management
• Support our Pro account channel by reviewing and approving pro form applications; work closely with the Pro Account Coordinator to understand the criteria and requirements for becoming a pro as well as understanding our tiers and who has access to each
• Help Pro customers with any login or access to seeing their approved discounts
• Troubleshoot website issues for all levels of customers ordering from our sites
• Provide excellent customer service to consumers through strong verbal and written communication skills
• Understand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needs
• Maintain product knowledge through clinics, company events and industry publications
• Collect, file and maintain documents and details regarding customer contacts; help inform management on reasons for contact and how we can improve our service
• Work closely with the warehouse and credit departments to assure customers are shipped, billed and credited in a timely and accurate manner
• Communicate regularly with supervisor regarding workload and issues as they arise

• High school diploma / GED
• Genuine interest and understanding of the Elevate OC collection of products and sports we serve
• Ability to function well in fast-paced environment and meet multiple deadlines
• Ability to work well in a team environment and cross functionally
• Comfortable working independently and staying on task without supervision
• Two years of customer relations experience
• Experience with Microsoft Office;
  Word, Excel, Outlook
• Excellent verbal and written communication skills
• Solid time management and project management skills
• Overtime and/or an adjusted schedule may be required in peak season

• Experience with one or more of the Elevate OC brand collection and/or sporting goods products
• 2-3 years’ experience with outdoor retail sporting goods
• Previous Customer Service Experience

• Ability to see, speak and hear
• Ability to sit in front of computer for long periods of time
• Ability to enter data for long periods of time

K2-MDV Sports is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here https://www
1.eeoc.gov/employers/upload/

• Entry level

• Full-time

• Other

• Retail