Customer Service Analyst II
Job in
Bellevue, King County, Washington, 98009, USA
Listed on 2026-10-29
Listing for:
Overlake Hospital Medical Center
Full Time
position Listed on 2026-10-29
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
** Please note that Overlake's external Career Site uses Cookies. Please select Accept Cookies or Decline.**### Customer Service Analyst II (Full Time / Days)
Apply:
Bellevue, WA:
Full time:
Posted Today:
R-11685#
** Welcome to a medical center where you're the center of attention.
**** Pay range:**-Hourly $26.45 - $39.68
** Position Review
** The Customer Service Analyst II with specialty in Operations provides support to Overlake system users on or off the Overlake Campus in the following areas: Hospital Information Services knowledge and maintenance including Server Hardware, Wireless and all hospital applications. Responsible for troubleshooting and escalating issues to the proper team. In addition, incumbents in this position are expected to understand and perform the CSA Level 1 job responsibilities while providing support and mentoring to the Customer Service Analyst I.
Will also provide secondary support to outside helpdesk vendor.
* The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.
* ** Full Time / Day Shift
**** 1.0 FTE / 40 hours per week
***
* Schedule:
Monday-Friday
**** 7 am - 3:30 pm*
* ** Qualifications
* ** High school diploma is required.
* Microsoft A+ certification highly desired.
* One-year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging required.
* Two-year prior customer service experience. Healthcare experience preferred.
* Demonstrated ability to quickly and effectively diagnose and correct systems and user problems. Exceptional interpersonal skills with a strong emphasis on customer service; able to effectively deal with diverse personalities. Excellent oral and written skills.
* Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.
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